To protect our customers from fraud, we only ship to the addresses authorized by your credit card company as the billing address, please make sure that your shipping address is registered with your credit card company.
We will provide package tracking and delivery confirmation on all orders in the United States. In the unlikely event, a package is lost, we will do our best to help a customer retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods. It is NOT our responsibility. Tracking information is also available from the ‘My Account’ page. Click on the Orders -> then on the corresponding order number for tracking details.
We require that the customer contact us within at least seven (7) days of receipt of the product to qualify for return or exchange.
We do not assume the responsibility of return shipping costs (defective or otherwise.) All orders are thoroughly inspected and adequately packed before shipment.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in the unopened and untampered condition for the customer to qualify for a refund. We reserve the right to refuse product refunds on questionable (tempered packaging) returns and do not offer refunds on opened products.
To qualify for an exchange or store credit, we require a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. We also reserve the right to deny an exchange or credit upon inspection of any returned merchandise. We will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.